Shipping Policy
Where we ship and what it costs
Orders placed through https://halogrowstore.com are fulfilled by the reseller through its fulfilment partner. The shipping charge is shown at checkout before you pay:
- US checkout (USD): standard tracked shipping $4.95 per order.
- UK checkout (GBP): free standard tracked shipping.
- German / EU checkout (EUR): standard tracked shipping €4.95 per order.
Any import duties, VAT or customs charges levied in your country are your responsibility unless stated otherwise at checkout. If a parcel is refused because of customs charges and returned to us, we refund the product price minus the shipping costs incurred.
Processing time
Orders normally leave the warehouse within 1 business day (Monday to Friday, excluding public holidays). During peak periods processing can take a little longer; we will tell you if your order is delayed.
Estimated delivery times (business days, after dispatch)
- United States: 4–6 (Alaska, Hawaii and remote areas may take longer)
- United Kingdom: 7–10
- Germany, Austria, the Netherlands, France: 9–12
- Rest of Europe: 9–12
- Canada: 9–12
- Australia and New Zealand: 9–14
- Other international destinations: 10–20
These are estimates from the carriers, not guarantees. We are not responsible for delays caused by customs, weather, carrier handovers or strikes.
Tracking your order
You receive an e-mail with the tracking link as soon as the parcel is dispatched. You can also open Track my order at any time and enter your order number, tracking number or e-mail address.
Wrong address, lost or damaged parcels
Please check your delivery address before confirming the order — we cannot change an address once the parcel has been handed to the carrier, and parcels returned to us because of an incomplete or incorrect address are refunded minus the shipping costs incurred.
If the parcel arrives damaged, e-mail support@halogrowstore.com within 7 days of delivery with your order number and photos of the item and packaging; we will send a replacement or refund. If the tracking shows no movement for 10 business days or the parcel is marked delivered but has not arrived, contact us and we will open an investigation with the carrier and, where the parcel cannot be found, replace or refund the order.
Contact
Shipping questions: support@halogrowstore.com. Please include your order number.
Operated by an independent authorized reseller.
Legal entity details will be published on assignment.
support@halogrowstore.com