Return & Refund Policy
The short version
You can return your order within 30 days of receiving it. Contact us first to register the return, send the unopened items back in their original packaging to the address we give you, and we refund the purchase price once they arrive. You pay the return postage unless the item is defective; the original shipping charge is not refunded.
1. Register the return
E-mail support@halogrowstore.com within 30 days of the delivery date with your order number, which items you are returning and the reason. If an item is damaged or defective, attach clear photos — in that case we cover the return and will usually replace or refund without asking you to send it back.
Returns that arrive without being registered first cannot be matched to an order and cannot be accepted, so please wait for our confirmation and the return address before posting anything.
2. Send the items back
Pack the items securely and post them to the return address given in our confirmation using a tracked service. E-mail us the return tracking number. Return postage is at your cost unless the item is defective or we sent the wrong item.
3. Conditions
- Items must be unopened, unused, undamaged and in their original packaging (seal intact), unless they are defective.
- The return must be registered within 30 days of delivery and posted within 14 days of our confirmation.
- Original shipping costs and any customs charges are non-refundable.
- If a returned item is opened, used or not defective as described, we may decline the refund or return the item to you.
4. Refund
Once the return arrives and has been checked (transit usually takes 14 to 30 days depending on where you are), we refund the purchase price of the returned items to the original payment method within 7 days. Your bank or card issuer may take a few more days to show it. We will e-mail you when the refund has been issued.
5. Cancellations and wrong orders
If you want to cancel before the order ships, e-mail us straight away; if the parcel has already left, the return procedure above applies. If you received the wrong item or the wrong quantity, tell us within 7 days of delivery and we will put it right at our cost.
6. Your statutory rights
This policy is in addition to, and does not limit, the rights you have under the consumer laws of your country of residence, including any statutory withdrawal right for EU and UK consumers.
Contact
Returns: support@halogrowstore.com. Please include your order number.
Operated by an independent authorized reseller.
Legal entity details will be published on assignment.
support@halogrowstore.com